Privacy Policy

Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fuseohio.com (the “Website”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy. At Fuse Service, we respect your privacy and are committed to protecting your personal data.

Information We Collect

We may collect the following categories of personal information:

Identifiers (name, email, phone number, address, IP address);

Commercial information (services purchased, considered, or history);

Internet or other electronic network activity (browsing, device data, interaction with ads/content);

Geolocation data (approximate location from IP address);

Professional or employment-related information (if voluntarily provided);

Inferences drawn to create customer profiles (preferences or service needs).

We do not collect or process sensitive personal information beyond what is reasonably necessary to provide requested services. By completing forms on our Website, you consent to receive SMS communications from us, including service updates, reminders, promotions, and other communications. SMS opt-in information is kept strictly confidential and is not shared with third parties.

How We Use Your Information

We may use the information we collect for the following purposes:

To provide you with our products and services;

To improve our Website and user experience;

To personalize your experience on our Website;

To communicate with you regarding services, appointments, and support;

To comply with applicable legal obligations.

Purposes for Each Category of Information

Each category of data listed above may be used for the following purposes:

Service delivery and account management

Customer service and appointment scheduling

Marketing, promotions, and SMS notifications (only with consent)

Analytics and Website performance

Call tracking

Fraud prevention and security monitoring

Automatic advanced matching

Legal and regulatory compliance

How We Share Your Information

We may share your personal information with third-party service providers who assist us in operating our Website and providing services, including hosting providers, payment processors, analytics providers, and communication platforms. We may also disclose information to law enforcement or governmental authorities when required by law.

The tracking, advertising, and analytics partners we may use include:

Google Analytics
Google Ads
Meta Pixel
Microsoft Clarity
ServiceTitan DNI
ServiceTitan Web Scheduler
Newo.ai chat widget
Google Search Console
Bing Webmaster Tool
Microsoft Ads
Contractor Commerce

How We Process Your Information

We process personal information solely for the purposes described in this Privacy Policy, including service delivery, customer relationship management, scheduling, billing, communications, and operational support.

We use ServiceTitan, a trusted third-party field service management platform, to store and manage customer data, including contact details, job history, appointment information, communication records, invoices, and service documentation.

By using our services, you acknowledge that:

All customer information is securely stored within ServiceTitan’s systems;

ServiceTitan may maintain system logs related to platform usage, access, and operational activity as part of its security practices;

Contractor does not independently store or retain detailed system logs outside of ServiceTitan.

We encourage you to review ServiceTitan’s privacy practices for additional information regarding their data handling.

Processing Activities

We process your information for:

Service scheduling and dispatch

Customer communication (email, SMS, phone)

Billing, invoicing, and payment processing

Service recommendations and follow-up communications

Record-keeping required for business and legal compliance

Website and system analytics (non-sensitive)

How We Protect Your Information

We use administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

Encryption of data in transit (HTTPS/TLS)

Access controls and authentication measures

Secure data storage with firewalls and protective technologies

Routine security monitoring

Vendor and service-provider oversight

Employee training on privacy and data protection

Incident response procedures in the event of a data breach, including legally required notifications

While we take reasonable measures to safeguard your data, no electronic transmission or storage system can be guaranteed to be 100% secure.

SMS Communication Policy

By using our services and the Website, you consent to receive SMS communications from Contractor. Information obtained through the SMS consent process is not shared with third parties.

If you opt in, you may receive messages related to service scheduling, appointment confirmations, customer support responses, service reminders, and promotional offers.

Standard Messaging Disclosures:

Message and data rates may apply.
You may opt out at any time by replying “STOP.”
For assistance, reply “HELP” or review our Privacy Policy and Terms of Service.

Your Rights

Ohio law does not currently provide a comprehensive consumer privacy statute comparable to the CCPA; however, we respect consumer privacy rights and provide the following options:

You may request access to personal information we maintain about you;

You may request correction of inaccurate information;

You may request deletion of personal information where legally permissible;

You may opt out of marketing communications at any time.

To exercise these rights, please contact us using the information provided below. We may request verification of your identity before fulfilling your request.

Data Retention Disclosure

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the data and applicable legal requirements.

Cookies and Tracking

We use cookies and similar tracking technologies to improve Website functionality, analyze traffic, and enhance user experience. You may accept or reject cookies through browser settings or consent tools.

Disabling cookies may limit certain Website features. We do not knowingly use cookies for cross-context behavioral advertising.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly.