Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fuseohio.com (the “Website”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Website. We will not use or share your information with anyone except as described in this Privacy Policy. At Fuse Service, we respect your privacy and are committed to protecting your personal data.
Information We Collect
We may collect the following categories of personal information:
- Identifiers (name, email, phone number, address, IP address);
- Commercial information (services purchased, considered, or history);
- Internet or other electronic network activity (browsing, device data, interaction with ads/content);
- Geolocation data (approximate location from IP address);
- Professional or employment-related information (if voluntarily provided);
- Inferences drawn to create customer profiles (preferences or service needs).
We do not collect or process sensitive personal information beyond what is reasonably necessary to provide requested services. By completing forms on our Website, you consent to receive SMS communications from us, including service updates, reminders, promotions, and other communications. SMS opt-in information is kept strictly confidential and is not shared with third parties.
How We Use Your Information
We may use the information we collect for the following purposes:
- To provide you with our products and services;
- To improve our Website and user experience;
- To personalize your experience on our Website;
- To communicate with you regarding services, appointments, and support;
- To comply with applicable legal obligations.
Purposes for Each Category of Information
Each category of data listed above may be used for the following purposes:
- Service delivery and account management
- Customer service and appointment scheduling
- Marketing, promotions, and SMS notifications (only with consent)
- Analytics and Website performance
- Call tracking
- Fraud prevention and security monitoring
- Automatic advanced matching
- Legal and regulatory compliance
How We Share Your Information
We may share your personal information with third-party service providers who assist us in operating our Website and providing services, including hosting providers, payment processors, analytics providers, and communication platforms. We may also disclose information to law enforcement or governmental authorities when required by law.
The tracking, advertising, and analytics partners we may use include:
- Estq
- HouseCall Pro
- Google Analytics
- Google Ads
- Meta Pixel
- Google Search Console
How We Process Your Information
We process personal information solely for the purposes described in this Privacy Policy, including service delivery, customer relationship management, scheduling, billing, communications, and operational support.
We use HouseCall Pro, a trusted third-party field service management platform, to store and manage customer data, including contact details, job history, appointment information, communication records, invoices, and service documentation.
By using our services, you acknowledge that:
- All customer information is securely stored within HouseCall Pro systems;
- HouseCall Pro may maintain system logs related to platform usage, access, and operational activity as part of its security practices;
- Contractor does not independently store or retain detailed system logs outside of HouseCall Pro.
We encourage you to review ServiceTitan’s privacy practices for additional information regarding their data handling.
Processing Activities
We process your information for:
- Service scheduling and dispatch
- Customer communication (email, SMS, phone)
- Billing, invoicing, and payment processing
- Service recommendations and follow-up communications
- Record-keeping required for business and legal compliance
- Website and system analytics (non-sensitive)
How We Protect Your Information
We use administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
Encryption of data in transit (HTTPS/TLS)
Access controls and authentication measures
Secure data storage with firewalls and protective technologies
Routine security monitoring
Vendor and service-provider oversight
Employee training on privacy and data protection
Incident response procedures in the event of a data breach, including legally required notifications
While we take reasonable measures to safeguard your data, no electronic transmission or storage system can be guaranteed to be 100% secure.
SMS Communication Policy
By using our services and the Website, you consent to receive SMS communications from Contractor. Information obtained through the SMS consent process is not shared with third parties.
If you opt in, you may receive messages related to service scheduling, appointment confirmations, customer support responses, service reminders, and promotional offers.
Standard Messaging Disclosures:
Message and data rates may apply.
You may opt out at any time by replying “STOP.”
For assistance, reply “HELP” or review our Privacy Policy and Terms of Service.
Your Rights
Ohio law does not currently provide a comprehensive consumer privacy statute comparable to the CCPA; however, we respect consumer privacy rights and provide the following options:
- You may request access to personal information we maintain about you;
- You may request correction of inaccurate information;
- You may request deletion of personal information where legally permissible;
- You may opt out of marketing communications at any time.
To exercise these rights, please contact us using the information provided below. We may request verification of your identity before fulfilling your request.
Data Retention Disclosure
We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the data and applicable legal requirements.
Cookies and Tracking
We use cookies and similar tracking technologies to improve Website functionality, analyze traffic, and enhance user experience. You may accept or reject cookies through browser settings or consent tools.
Disabling cookies may limit certain Website features. We do not knowingly use cookies for cross-context behavioral advertising.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly.
Contact Us
If you have any questions regarding this Privacy Policy or our data practices, please contact us at: service@fuseohio.com
Effective date: 10.19.2026. Last updated: 10.19.2026. Previous version can be found here.
